Shipping policy

Shipping Policy

Last updated: October 6, 2026

Thank you for visiting and shopping at Veloxity. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing & International Sourcing

Because we curate and source specialized artisan baking tools globally to bring you exceptional quality, your items are shipped directly from our international partner warehouses to your delivery address in South Africa.

Shipping Rates & Delivery Estimates

Processing Time: 1 to 3 business days (order verification, quality check, and international dispatch preparation).
International Transit & Delivery (South Africa): Typically 10 to 25 business days depending on customs clearance and regional postal routing.

Shipping charges for your order will be calculated and displayed at checkout. Delivery can occasionally be impacted by high courier volumes, international logistics delays, or South African customs processing.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order ships containing your international tracking number. You can monitor your package's progress online through standard global tracking portals or local couriers once it clears customs.

Customs, Duties, and Taxes

As an importer into South Africa, you (the customer) are responsible for any applicable local customs duties, import VAT, or clearance fees levied upon arrival, unless otherwise stated at checkout.

Damaged or Lost Items

Veloxity is not directly liable for packages delayed or lost by international carriers or customs. However, if your item arrives damaged or defective, please contact us immediately at hello@veloxity.co.za with photographic evidence so we can assist with a replacement or refund through our supplier protection policies.